Privacy Policy
Effective Date: July 2025
At BigRAT Logistics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data.
1. Information We Collect
Personal Information:
- Name and student identification details
- Gmail account and contact information
- Phone number and emergency contacts
- Pickup and delivery addresses
Service Information:
- Description and details of items for transport
- Booking preferences and scheduling information
- Payment and transaction records
Technical Information:
- IP address and device information
- Browser type and operating system
- Usage patterns and service interactions
2. How We Use Your Information
We use your personal information for the following purposes:
- Service delivery and logistics coordination
- Communication regarding bookings and updates
- Payment processing and financial transactions
- Customer support and issue resolution
- Service improvement and quality assurance
- Compliance with legal and regulatory requirements
3. Booking and Payment Policy
3.1 Booking Process
To book a service with BigRAT Logistics, customers must:
- Sign up via the provided registration link
- Provide accurate details including:
- Sender and receiver contact information
- Pickup and delivery addresses
- Description of item(s)
- Preferred date and time
3.2 Confirmation
- A confirmation message will be sent via SMS, email, or WhatsApp once the booking is accepted
- Bookings are not considered valid until confirmed by a BigRAT Logistics agent or via email
3.3 Payment Terms
- All payments must be made before the time of pickup, unless otherwise agreed
- Payment options include:
- Mobile Money (MoMo)
- Bank transfer (if applicable)
- Receipts will be issued for all payments
3.4 Pricing
Pricing is based on:
- Distance of transport (from pickup to delivery)
- Size of the item(s)
- Urgency (standard or express service)
BigRAT Logistics reserves the right to revise prices due to fuel changes, traffic restrictions, or unforeseen factors. All changes will be communicated in advance.
3.5 Cancellations & Refunds
- Cancellations can be made within 72 hours of scheduled pickup but will attract a cancellation fee
- Refunds are processed only when:
- BigRAT Logistics fails to deliver as agreed
- Service is canceled by us without a suitable alternative
- Refund processing time: 3–7 business days
3.6 No Hidden Charges
We pride ourselves on transparency. All charges will be disclosed during booking. No extra fees will be applied without customer approval.
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to unauthorized third parties. We may share your information only in the following circumstances:
- With our authorized agents and service providers who assist in delivering our services
- When required by law or to comply with legal processes
- To protect our rights, property, or safety, or that of our users
- With your explicit consent for specific purposes
5. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data during transmission and storage
- Access controls limiting who can view your information
- Regular security audits and updates
- Secure payment processing systems
- Employee training on data protection practices
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Improve our services and customer experience
When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Objection: Object to certain uses of your personal data
- Restriction: Request limitation of processing in certain circumstances
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.
9. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Ghana.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: